Fabien
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Fabien created an article,
Costs of rejecting a direct debit
Last revised in July 2017, this article may contain outdated information. The debit request is the agreement you have given to a supplier to charge you. If you agree to pay and the balance of your ...
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Fabien created an article,
How do I refuse a direct debit?
Last revised in July 2017, this article may contain outdated information. Simply go to your Customer Area and click on the transaction.
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Fabien created an article,
How do I track a direct debit?
Last revised in July 2017, this article may contain outdated information. Simply go to your Customer Area and click on the transaction.
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Fabien created an article,
How do I manage or block an organisation that has a direct debit on my account?
Last revised in July 2017, this article may contain outdated information. You must to go to the client area of the organisation's website or call them. Anytime cannot stop a direct debit. The organ...
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Fabien created an article,
My IBAN has been refused, why?
Last revised in July 2017, this article may contain outdated information. Right now your IBAN is Belgian and that’s why you sometimes need to activate international transfers at your bank so that i...
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Fabien created an article,
Why are you asking me for proof of the source of the funds?
Last revised in July 2017, this article may contain outdated information. The proof of transfer allows us to check if the transfer has actually been sent to your bank account details/IBAN and, abov...
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Fabien created an article,
I’m expecting a transfer and the money isn’t in my account, what should I do?
Last revised in October 2017, this article may contain outdated information. As your RIB is name-specific, as soon as we receive the funds, you are credited in real time. If you have not received a...
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Fabien created an article,
How to set up a direct debit?
Last revised in July 2017, this article may contain outdated information. Do you want to set up direct debits to pay your water, electricity or gas bills...? Nothing's easier! Simply specify the RI...
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Fabien created an article,
I’m working with customers abroad (outside Europe) can I receive their transfers?
Last revised in July 2017, this article may contain outdated information. At the moment, this isn’t possible. Anytime only works with transfers coming from SEPA. If your transfer has already left,...
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Fabien created an article,
Can I cancel a transfer?
Last revised in July 2017, this article may contain outdated information. Once your transfer has been made, we cannot go back and cancel it. If the transaction has not been completed, it is possib...