Fabien
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Why was my withdrawal refused?
Last revised in August 2023, this article may contain outdated information. In order to make withdrawals from cash dispensers with your Anytime card, you must first activate this option from your C...
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What are the cash withdrawal limits?
Last revised in August 2023, this article may contain outdated information. For each type of user, there are different limits! If you are an Individual, you are limited to €1000 of withdrawals per...
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How can I make a transfer?
Last revised in July 2017, this article may contain outdated information. As of today, this feature is only available for Professional Account holder. Go to your Client Area, under the heading “Pay...
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How can I add a new transferee?
Last revised in July 2017, this article may contain outdated information. When you make a new outgoing transfer you need to save the transferee by checking the “Save the transferee” box. It’s as si...
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How long will the transfer take?
Last revised in July 2017, this article may contain outdated information. The delay of the transfer may change based on the type of bank transfer you have chosen. If you make a classic transfer, t...
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How can I set up a repeat transfer?
Last revised in December 2017, this article may contain outdated information. When you make your transfer you can decide to set it up so that it repeats on a weekly, monthly or annual basis in just...
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How can I get hold of a proof of transfer?
Last revised in July 2017, this article may contain outdated information. Has the transferee told you that they haven’t received your transfer even though the deadline has passed? Simply ask us by ...
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Can I cancel a transfer?
Last revised in July 2017, this article may contain outdated information. Once your transfer has been made, we cannot go back and cancel it. If the transaction has not been completed, it is possib...
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I’m working with customers abroad (outside Europe) can I receive their transfers?
Last revised in July 2017, this article may contain outdated information. At the moment, this isn’t possible. Anytime only works with transfers coming from SEPA. If your transfer has already left,...
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I’m expecting a transfer and the money isn’t in my account, what should I do?
Last revised in October 2017, this article may contain outdated information. As your RIB is name-specific, as soon as we receive the funds, you are credited in real time. If you have not received a...