BLOCK THE CARD
Here is our recommended approach:
- Temporarily block your card, either directly in your Client Area . It’s a matter of security!
- Contact the retailer where the payment was made to find out more. It could be an error that you can easily sort out with him.
However, if you don’t know the retailer, the details of your card may have been pirated online. It’s rare but these days it can happen.
In this case, it is better to declare your card as lost or stolen, by connecting to your Client Area. This will completely block further use of your card and you can order a new one. We will simply have to send you a message to confirm your address, to ensure that your new card arrives safely.
CHALLENGE A PAYMENT
To challenge an online payment, you need to download our dispute form and send it back to us duly completed from your Client Area.
Your dispute will be dealt with within a minimum of 30 days during which time an investigation will be undertaken and we will determine if you have been a victim of bank card fraud.