The Anytime Account agreement consists of these Customer Account Area terms and conditions and the terms and conditions for the use of Anytime services.
Anytime is a public limited company (société anonyme) with registered office at 326 Avenue Louise, 1050 Brussels, Belgium. We are listed on the Belgian national register of legal entities under the number 0846.315.003.
What is a Customer Account Area?
The Customer Account Area is our online service from which you can access most Services available via the Anytime Account, using a computer, tablet or other device, by way of your browser or our mobile applications.
For the purposes of this agreement:
- "You" refers to a customer with access to the Customer Account Area, a payment account holder or card account holder and user of Anytime Services;
- "We" refers to Anytime;
- "Anytime Services" or "Services" refers to financial Services provided by Anytime partners, as defined in the terms and conditions for the use of Anytime services ;
- "Customer Account Area" refers to the online interface which allows you to access and manage Services;
- "app" refers to the Anytime application;
- "Users" refer to natural persons nominated by the account holder and who can access the Customer Account Area.
Scope of these terms and conditions
1.1 This agreement covers your use of the Customer Account Area, which provides access to Anytime Services. In the event of a discrepancy between the Anytime Customer Account Area terms and conditions and the terms and conditions for the use of Anytime Services, the terms and conditions for the use of Anytime Services shall take precedence.
1.2 This agreement is distinct from agreements that you have concluded separately with our partners for the use of Services.
1.3 By subscribing to Services, you implicitly agree to these terms and conditions, as well as the terms and conditions for the use of Anytime services. Termination of the terms and conditions for the use of Anytime services shall result in the termination of these terms and conditions.
All applicable fees for transactions made via the Customer Account Area are available here
Using the Customer Account Area abroad
You may view information on completed transactions when using the Customer Account Area outside Belgium.
User Access to the Customer Account Area
You may nominate multiple formally identified persons (“Users”) to be able to access your Customer Account Area.They may access Anytime Services and the Customer Account Area. They may avail of all Services to which you have access. They may give instructions independently of you or other authorised Users of this service. All Users must be authorised by you in your Customer Account Area.
5.1 We may in some cases ask you to confirm your identity before approving instructions that you give using the Customer Account Area. For example, we may ask you to key in one or more of your security codes when you give us an instruction, or call you to verify that you did in fact give the instruction. To validate your instructions, we may apply certain security features on devices that you use to access the Customer Account Area. You must always ensure that your security codes remain confidential, such as by ensuring that you are the only person enabled to authorise payments using your devices. We will never ask you to give your password or any other memorised information by email, SMS or telephone.
5.2 We may use software or other technology to detect viruses from malware on computers or devices that you use to access the Customer Account Area. If we detect malware, we may restrict or block access to your Customer Account Area or the use of your security codes. Should this occur, you may lose access to some or all of our Services in the Customer Account Area using this device, until such time as you have removed the virus or malware in question.
5.3 We may ask you to use new security codes to access our Services. This may be for security reasons or in cases where we have suspended, restricted or blocked access to your Customer Account Area.
5.4 You must not share your security codes with third parties, including users with access to the same service as you.
Access to the Customer Account Area
6.1 Not all services are available 24 hours a day, seven days a week via the Customer Account Area.
Some Services may not be available or operate slowly for brief periods, due to system updates or maintenance. We will make every effort to keep you informed of any maintenance and/or disruption to access.
6.2 We accept no responsibility for any losses that you may suffer in these circumstances. We request that you avoid issuing any instructions during these periods and to report any problem by calling us on the number indicated in Article 9.
6.3 We may suspend, restrict or terminate access to your Customer Account Area or the use of your security codes, without prior notice, in the following instances:
(a) the security of your account or Customer Account Area is at risk;
(b) we suspect unauthorised or fraudulent use of your security codes or the Customer Account Area;
(c) we do not recognise the device being used, in cases where it appears to have been modified or there are irregular patterns in its use;
(d) we are required to comply with applicable law and regulations.
(e) you knowingly provided us with false information about yourself or a user of our Services;
(f) a system failure occurs;
(g) Services become inaccessible through the actions of their operators;
(h) non-payment of fees;
(i) termination of this agreement.
6.4 We may block access to the Customer Account Area if you use a browser that is obsolete or if you use a version of an application that is no longer supported by us. Your browser settings may also affect the functionality of the Customer Account Area. You can restore access by upgrading to the latest version of your browser or application, or by reapplying settings that you had deactivated.
6.5 We may also deregister your account or suspend the use of your Customer Account Area or security codes, if you have not used them for a long period of time or do not use them within 90 days of registering. In such cases, you may re-register or ask us to reactivate your account at any time.
6.6 Where possible, we will notify you before suspending, restricting or blocking access and explain the reasons for doing so. We may also display a message when you next log in or perform an action in the Customer Account Area. However, we may not always be in a position to contact you, for example due to legal or regulatory restrictions.
Termination of this agreement and amendments
7.1 Any breach of these terms and conditions shall lead to their termination. The termination of this agreement shall result in the termination of your Anytime Services user agreement.
7.2 We will notify you of any significant or potentially unfavourable changes to these terms and conditions, at least two months before they are due to take effect. You will be deemed to have given your consent where you have not notified us of your refusal by the date on which these changes are due to take effect.
Where you do not agree to the changes, you may terminate your agreement at any time before the changes take effect.
How we may contact you
8.1 Where necessary, we will contact you about the Customer Account Area through the Customer Account Area messaging service.
8.2 We may also communicate with you by any other method that you have indicated. This may include email, SMS, app notifications, or any other relevant messaging service.
8.3 You must notify us of any change in your name or address details. Otherwise, we accept no responsibility for any failure on our part to make contact with you on account of holding contact details for you that are out of date.
How you can contact us
9.1 You can contact us via the Customer Account Area, the http://www.anyti.me website or by telephone (Only for PREMIUM clients):
Belgium: you can contact customer services on 02 290 56 13 between 9.00am and 6.30pm, Monday to Friday.
France: you can contact customer services on 01 73 600 634 between 9.00am and 6.30pm, Monday to Friday.
Outside Belgium and France: you can contact customer services at +32 290 56 13 between 9.00am and 6.30pm, Monday to Friday.
10.1 If you have a complaint, please contact us via the Customer Account Area. We will send written confirmation within five working days and will keep you informed of any actions taken until your complaint has been resolved. We will do our utmost to resolve the issue.
10.2 If you are still not satisfied, you can forward your complaint to the following address: firstname.lastname@example.org in the event of an ongoing dispute.
10.3 Anytime customers may submit a complaint using the EU Online Dispute Resolution procedure at http://ec.europa.eu/consumers/odr/
11.1 All information that we provide and all communication between you and us shall be in French or English.
11.2 Calls may be recorded to ensure that we have implemented your instructions correctly and to improve service quality.
This agreement is subject to Belgian law. In the absence of an amicable solution, all disputes shall be referred to the French-speaking Belgian courts.
Access to the Customer Account Area
The Customer Account Area is normally accessible 24 hours a day. However, we accept no responsibility in instances where the site becomes unavailable at any time and for any reason whatsover. Access to the site may be temporarily suspended without notice, in the event of system failure, maintenance or repair, or for reasons beyond our control.
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