Useful information about my cards

• What insurance is linked to my card?
• What are the limits of my Mastercard card and my account?
• When will I receive my Mastercard(s)?
• What are the cash withdrawal limits?

Manage your cards

• How do I order a Mastercard card?
• Can I have several Mastercard cards?
• How long will it take for me to receive my Mastercard card?
• How do I activate my card?

Managing my cards

• How can I find out my PIN code?
• My Anytime card isn’t working anymore, what should I do?
• What are you risking if your account balance is negative?

Other

• How can I receive alerts of transactions in real time?
• How can I temporarily block my card?
• My card has been blocked after entering the wrong PIN, what should I do?
• How can I withdraw money?

Manage your cards

• How do I declare my card lost or stolen?
• What is the difference between blocking a card and declaring it lost or stolen?