Andréa
- Total activity 39
- Last activity
- Member since
- Following 0 users
- Followed by 2 users
- Votes 1
- Subscriptions 16
-
Andréa created an article,
How do I credit my account by bank card?
It’s very simple! You just need to log into your Client Area and choose “Credit by bank card”. Be aware, however, that we only accept cards that are 3D secure and a fee of 3.8% of the amount credit...
-
Andréa created an article,
I’m a personal account holder. Can I order an EPT?
Our EPTs are only offered to our business customers. Although, logically, you aren’t prevented from taking payments from customers as a Personal Account holder. However, if you are an entrepreneur,...
-
Andréa created an article,
Do you accept cheques?
Yes. But did you know that cheques are on their way out? If you are really attached to using cheques, we can help you but some limits will apply. You are authorised to deposit 4 cheques per month w...
-
Andréa created an article,
How do I send you my documents?
When you register, you are automatically asked to send your documents. If you wish to send them later, that is possible too. Simply connect to your Customer Area. If you are an Individual, go to t...
-
Andréa created an article,
What documents do I need to open an account for my association?
A colour copy of both sides of the President’s valid ID, A photo of the President holding his ID next to his face, Proof of at least 3 months residence in the President’s name and address (electri...
-
Andréa created an article,
What documents do I need to open an account for my company?
You’re the manager of the company(1)? That’s perfect. You just need to send us: A colour photo of both sides of your valid ID, A photo of you holding your ID next to your face, Proof of at least 3...
-
Andréa created an article,
I’m a lodger, can I open an account?
Yes. In addition to your personal identity documents, you must send us the documents of your host: A dated confirmation that your accommodation is at least 3 months which signed by your host A col...
-
Andréa created an article,
Where can I find my bank account details?
Your bank account details are displayed in your Client Area. If you are a Personal Account holder, look under the heading “Credit your account”. If you are a Business Account holder, you only ne...
-
Andréa created an article,
What are the different ways to credit your account?
If you are a Business Account holder, find out about all the different ways to pay in money that are available to you! Business Account Credit method Time to receive money Fee ...
-
Andréa created an article,
How is my account kept secure?
The card can be blocked or unlocked at any time and the real-time transaction feedback allows you to react very quickly in case of fraud. (1) Encrypted data We follow the same security stand...
